Privacy policy

Last modified: November 15, 2023

Thank you for visiting Gems Imperial Portfolio Advisory LLP (“Gems Imperial”, “Company”, “We”, “Our”, “Us”). We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.gemsimperial.com (the “Platform”), use our mobile applications, and engage with our services (collectively referred to as the “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Definitions

  • Personal Information: Any information that can be used to identify you, either directly or indirectly, including but not limited to your name, address, email address, phone number, financial information, and any other information that you voluntarily provide to us.

  • User: Any individual who accesses or uses the Platform or the Services provided by Gems Imperial.

  • Affiliate: Any entity that controls, is controlled by, or is under common control with a party, where “control” means the power to direct or cause the direction of the management and policies of the entity.

2. Our Information Collection Practices

We collect information to provide better services to all our Users. The types of information we collect include:

a. Information You Voluntarily Provide

  • Registration and Account Information: When you register for an account, we collect personal details such as your name, email address, phone number, address, date of birth, PAN (Permanent Account Number), demat details, and other relevant financial information.

  • Communication and Inquiries: Information you provide when you contact us for support, inquiries, or other communications.

  • Transactions: Details of the transactions you carry out through our Platform, including investment details, billing information, and payment methods.

b. Information Collected Automatically

  • Device and Usage Information: When you access our Platform, we automatically collect information about your device and how you interact with our Platform. This includes your IP address, device type, operating system, browser type, pages visited, time spent on pages, and referral URLs.

  • Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience on our Platform. Cookies help us remember your preferences, understand how you navigate our Platform, and personalize content and advertisements.

c. Information from Third Parties

  • Affiliates and Partners: We may receive information about you from our affiliates and partners to provide you with integrated services.

  • Third-Party Services: Information may be collected from third-party services you use to access our Platform, subject to their privacy policies.

3. How We Use Your Information

We use the collected information for various purposes, including:

  • Providing and Improving Services: To deliver and enhance our Services, including processing transactions, managing your account, and personalizing your experience.

  • Communication: To send you updates, newsletters, promotional materials, and other communications relevant to your use of our Services. You can opt-out of promotional communications at any time.

  • Customer Support: To respond to your inquiries, provide technical support, and address any issues you may encounter.

  • Security and Fraud Prevention: To protect against unauthorized access, fraud, and other malicious activities, and to ensure the security of our Platform.

  • Compliance and Legal Obligations: To comply with legal requirements, regulatory obligations, and to enforce our Terms of Use.

  • Analytics and Research: To analyze usage patterns, conduct research, and improve our Services based on user behavior and feedback.

4. Sharing Your Information

We may share your information in the following circumstances:

a. With Service Providers and Partners

We engage third-party service providers to perform functions on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support. These providers have access to your Personal Information only to perform these tasks and are obligated not to disclose or use it for any other purpose.

b. With Affiliates

We may share your information with our affiliates for purposes consistent with this Privacy Policy, including providing integrated services.

c. Legal Requirements

We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

d. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred to the acquiring entity.

e. With Your Consent

We may share your information with third parties when you have given us explicit consent to do so for specific purposes.

5. Payment Information

When you make a payment through our Platform, your payment information (such as credit card details) is processed by third-party payment processors that comply with Payment Card Industry Data Security Standards (PCI-DSS). We do not store or process your payment information directly. These processors handle your payment data securely and according to their privacy policies.

6. Retention of Personal Information

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention periods are determined based on factors such as the nature of the information, the purposes for processing, and applicable legal requirements.

7. Protection of Personal Information

We implement robust security measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Technical Safeguards: Encryption of data in transit and at rest, secure server infrastructure, and regular security assessments.

  • Administrative Safeguards: Access controls, employee training, and strict policies governing data access and handling.

  • Physical Safeguards: Secure facilities and controlled access to areas where data is stored.

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.

8. Your Rights and Choices

a. Access and Update Your Information

You have the right to access, correct, or update your Personal Information. To do so, please log into your account or contact us at privacy@gemsimperial.com.

b. Opt-Out of Communications

You can opt-out of receiving promotional communications from us by following the unsubscribe instructions included in those communications or by contacting us directly.

c. Withdraw Consent

If you have provided consent for us to process your Personal Information, you may withdraw your consent at any time by contacting us at privacy@gemsimperial.com. Please note that withdrawing consent may affect your ability to use certain features of our Services.

d. Data Portability

You may request a copy of your Personal Information in a structured, machine-readable format to transfer it to another service provider, where technically feasible.

9. Personal Information of Minors

Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If we become aware that a minor has provided us with Personal Information, we will take steps to delete such information promptly.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform. Cookies help us:

  • Remember your preferences and settings.
  • Analyze how you use our Platform.
  • Personalize content and advertisements.
  • Improve our Services based on usage patterns.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Platform.

11. Links to Third-Party Websites

Our Platform may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Security Practices and Procedures

We maintain comprehensive security practices to protect your Personal Information. These include:

  • Data Encryption: Using HTTPS for secure data transmission and encrypting sensitive data at rest.
  • Access Controls: Restricting access to Personal Information to authorized personnel only.
  • Regular Audits: Conducting regular security assessments and audits to identify and address vulnerabilities.
  • Incident Response: Having procedures in place to respond to security breaches promptly.

In the event of a security breach, we will notify you as required by applicable laws and take appropriate measures to mitigate the impact.

13. Use of Third-Party Services

We may use third-party services such as Google Analytics, Hotjar, and other analytics platforms to understand how users interact with our Platform. These services collect data in accordance with their own privacy policies. You can opt-out of certain tracking by adjusting your browser settings or using tools like browser extensions that block tracking scripts.

14. Grievance Officer

If you have any complaints or queries regarding your Personal Information or this Privacy Policy, please contact our Grievance Officer:

Name: Vishaka Sureka-Bansal
Email: vishaka@gemsimperial.com
Address:
Gems Imperial Portfolio Advisory LLP
602, 6th Floor, Nyati Enthral,
Mundhwa-Kharadi Bypass, Kharadi,
South Main Road, Kharadi, Pune,
Maharashtra 411014, India

15. Legal Obligations and Jurisdiction

Gems Imperial complies with all applicable data protection laws, including the Information Technology Act, 2000, and rules made thereunder in India. Any disputes arising under this Privacy Policy shall be governed by the laws of India, and the courts in Pune, Maharashtra shall have exclusive jurisdiction.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

By continuing to use our Platform and Services after changes are made, you agree to be bound by the updated Privacy Policy.

17. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@gemsimperial.com
Address:
Gems Imperial Portfolio Advisory LLP
602, 6th Floor, Nyati Enthral,
Mundhwa-Kharadi Bypass, Kharadi,
South Main Road, Kharadi, Pune,
Maharashtra 411014, India